Terms & condition
Privacy Policy
At Hotel Chanakya, Patna, we value your privacy and are committed to safeguarding the personal information you provide. This privacy policy outlines how we collect, use, and protect your data when you interact with our services.
Information Collection
We may collect personal information such as your name, contact details, payment information, and booking preferences when you make a reservation or use our services.
Use of Information
The information we collect is used to process bookings, provide a personalized guest experience, improve our services, and communicate important information related to your stay. We may also use your contact details to send you promotional offers or updates.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is stored securely and only accessible to authorized personnel.
Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share necessary information with trusted service providers (e.g., payment processors) for the purpose of fulfilling our services to you.
Cookies
Our website may use cookies to enhance your browsing experience. These cookies help us remember your preferences and provide better service. You can disable cookies through your browser settings, but this may affect some website functionality.
Consent
By using our services, you consent to the collection and use of your information as described in this policy.
Changes to this Policy
We may update this privacy policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically.
If you have any questions or concerns about our privacy practices, please contact us at reservations@chanakyapatna.com
Thank you for choosing Hotel Chanakya, Patna.
Customer Refund/Exchange Policy
At Hotel Chanakya, Patna, we are committed to providing a great experience for all our guests. If you are dissatisfied with your stay or need to make changes to your booking, our customer-friendly refund and exchange policy is designed to ensure transparency and fairness.
Refund Policy:
Cancellation and Refunds:
- Standard Bookings: Guests who cancel their reservation at least 48 hours before check-in will be eligible for a full refund.
- Late Cancellations: Cancellations made within 48 hours of check-in will incur a cancellation fee equivalent to one night’s stay.
- No-Show: Guests who do not check in on the scheduled date and fail to cancel in advance will not be entitled to a refund.
- Non-Refundable Rates: Some special offers or promotional rates may be non-refundable, as clearly indicated at the time of booking.
Refund Process:
- Refunds, if applicable, will be processed within 7-10 business days to the original method of payment.
- In cases of booking through third-party platforms, the refund process may be subject to the policies of the third-party service.
Exchange Policy:
Booking Modifications:
- If you need to modify your reservation, such as changing the dates or room type, we will do our best to accommodate your request based on availability.
- Any changes made to the booking may result in a price adjustment, which will be communicated at the time of modification.
Guest Room or Service Issues:
- If there is an issue with your room or the services provided during your stay, please notify our front desk or guest services immediately. We will work with you to resolve the issue or offer an alternative, such as room change or other accommodations.
Exceptional Circumstances: In case of unforeseen circumstances, such as natural disasters, health emergencies, or government restrictions, we will offer flexible options, including partial refunds or rescheduling your stay, at management’s discretion.
For further assistance with refunds or exchanges, please contact our reservations team at reservations@chanakyapatna.com
Thank you for choosing Hotel Chanakya, Patna.
Contact Details with address
For Bookings or Related Queries please get in touch with our Reservations Team :
Contact Number:
+91 612 2223141 – 42
+91 612 2220590 – 96
BANQUET BOOKINGS : +91 943 101 7509, ROOM RESERVATION : +91 736 000 8322
RESTAURANT RESERVATION : +91 970 946 9341
E-mail Id : reservations@chanakyapatna.com
Address : Bir Chand Patel Marg Patna – 800001, Bihar, India
